Top KPIs for IT Department
1.System Uptime: Measures the percentage of time IT systems are available for use, indicating IT infrastructure reliability.
2.IT Project Completion Rate: The percentage of IT projects completed on time, within budget, and to specification, indicating project management effectiveness.
3.Technology ROI: Measures the return on investment for technology expenditures, indicating the value IT brings to the organization.
4.Average Resolution Time: The average time it takes to resolve IT issues, indicating the efficiency of IT support.
5.Security Incident Frequency: Tracks the number of security incidents, indicating the effectiveness of cybersecurity measures.
6.Data Breach Response Time: Measures the time taken to respond to and mitigate data breaches, indicating preparedness and operational resilience.
7.IT Budget Variance: The difference between budgeted and actual IT spending, indicating financial management efficiency.
8.User Satisfaction Score: Measures end-user satisfaction with IT services, indicating service quality and responsiveness.
9.Network Latency: Measures the time taken for data to travel from one point to another in the network, indicating network efficiency and performance.
10.Cloud Utilization Rate: The percentage of cloud resources in use, indicating efficiency and scalability of cloud deployments.