Definition of BPO or Business Process Outsourcing:
BPO or Business Process Outsourcing is where companies hire an external provider or transfer internal resources to an external provider to manage one or more processes.
BPO can be nearshore, offshore, a hybrid, or onsite but with the staff on the payroll of the BPO service provider.
KPO (Knowledge Process Outsourcing) is a variation of the BPO where the processes involve a high degree of skill and decision-making.